Customer policies
Effective date: September 5, 2026
Privacy Policy
This policy explains how MediaHost TV ("MediaHost," "we," "us") handles information when you visit mediahost.net, create an account, buy a MediaHost+ membership, watch videos, or contact us. Contact us at mark@mediaservices.net about this policy or your information.
Information we handle
- Account information, such as your name, email address, login credentials handled by our membership provider, and membership status.
- Subscription and transaction information, such as the plan you select, payment status, billing information, and transaction identifiers. Stripe processes payment-card details; the MediaHost video player does not receive your full card number.
- Technical and viewing information, such as IP address, browser and device information, requested videos, playback activity, and errors. Our hosting, membership, and video providers may process this information to deliver and operate the service.
- Information you provide when requesting help, a refund, or an account change.
How information is used and shared
We use information to create and secure accounts, process subscriptions, check access to members-only videos, deliver playback, troubleshoot errors, respond to requests, prevent misuse, and maintain necessary business records.
Our service uses Duda for website hosting, Memberstack for accounts and membership, Stripe for payments, Mux for video delivery and playback measurement, and Cloudflare for access verification and security. These providers process information needed for their roles. Their own privacy notices also describe their practices. We may disclose information when required by law, to respond to a valid legal request, or to protect the service and its users.
Cookies and browser storage
The website and its providers use cookies or similar browser storage for functions such as remembering a login, maintaining sessions, checking membership, and measuring website or playback performance. You can manage cookies in your browser; blocking essential storage may prevent sign-in or video access. Cookie settings in your browser do not cancel a subscription.
Retention, security, and location
Information is retained for as long as reasonably needed to provide the service, maintain transaction records, resolve disputes, meet applicable obligations, and protect against misuse. Closing an account does not necessarily remove records we need to retain for these purposes. Providers may process information in the United States and other countries where they operate. We use access controls and secure service connections, but no online service can guarantee absolute security.
Your choices and requests
You can update available profile information through My Account. To request access, correction, deletion, or other privacy choices available under the laws that apply to you, email mark@mediaservices.net. We may need to verify your identity before acting. Some information may need to be retained, and some requests may affect your ability to use the service. Privacy requests and subscription cancellations are separate: if you want to stop recurring billing, explicitly request cancellation as well.
The membership service is intended for adults. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and take appropriate action.
Changes
We may update this policy as the service changes. We will post the revised policy and effective date and provide additional notice when appropriate or required.
Terms of Service
These terms apply to MediaHost TV and MediaHost+ on mediahost.net. Read the membership price, renewal terms, and Refund and Cancellation Policy before purchasing. Questions can be sent to mark@mediaservices.net.
The service
MediaHost+ provides members-only, on-demand access to the videos currently available in the library through a supported browser and internet connection. The library may change over time. Membership does not include a promise of specific future programs, live channels, offline downloads, or a particular number of simultaneous streams. Internet and device costs are your responsibility.
Accounts and acceptable use
You must be at least 18 and able to enter into an agreement to purchase a membership. Provide accurate account information, keep your login secure, and notify us if you believe it has been misused. Your membership is for personal viewing. Do not resell access, publicly redistribute or rebroadcast videos, bypass membership checks, interfere with the service, or use it unlawfully. Content remains the property of its respective owners; membership does not transfer ownership or grant commercial reuse rights.
Prices and renewal
The current standard plans are $9.99 per month or $99 per year, in US dollars. Applicable taxes or other amounts, if any, are shown at checkout. The selected subscription renews automatically at its stated interval until canceled. By completing checkout, you authorize the disclosed recurring payments. Both plans provide access to the same current video library. A valid active membership is required to watch.
Any future price change will be disclosed before it applies to a renewal, with any notice required by applicable law. You may cancel before the new charge takes effect. Failed payments may interrupt access.
Cancellation and refunds
See the Refund and Cancellation Policy below. You may use the subscription controls available through My Account or email mark@mediaservices.net to request cancellation. Deleting a browser app, signing out, or no longer watching does not cancel recurring billing.
Availability and content
We aim to keep the service working, but playback may be interrupted by maintenance, provider outages, internet conditions, or device compatibility. Contact support if paid access does not work. Videos may contain opinions or general information from speakers. Such content is not personalized medical, legal, financial, or other professional advice.
We may restrict access for fraud, unlawful use, or a material breach of these terms. Contact support to resolve an access problem. Nothing in these terms removes rights or remedies that cannot be excluded under applicable law.
Updates and contact
We may update these terms as the service changes. Revised terms will carry an updated effective date, with additional notice where appropriate or required. Contact MediaHost TV at mark@mediaservices.net with questions or complaints.
Refund and Cancellation Policy
Seven-day first-payment refund
You may request a full refund of your first MediaHost+ membership payment within seven calendar days of that payment. This applies to either the monthly or annual plan. Email mark@mediaservices.net from your account email address with the subject "Membership refund" and include your purchase date or receipt number. Do not send your password or full card number.
When we process this first-payment refund, we will also cancel the associated subscription to stop future renewals and end the refunded membership's access. Refunds are returned to the original payment method. The time for the credit to appear depends on the payment provider and your bank.
Renewals and other requests
After the initial seven-day window, payments and renewal charges are generally nonrefundable, and unused portions of a billing period are not automatically refunded. This does not limit refunds or remedies required by applicable law. Contact us about duplicate charges, billing mistakes, or a service problem that prevents access so we can investigate and resolve it.
Stopping future charges
Sign in, open My Account, choose Plans, and select Manage Subscriptions to view the available subscription controls. You may also request cancellation by emailing mark@mediaservices.net from your account email address. Send your request before the next renewal date and retain your cancellation confirmation. If you cannot access the account controls, use email support.
Cancellation stops future renewals; it does not by itself request or guarantee a refund of a payment already made. Your cancellation confirmation will identify when membership access ends. If a further renewal is charged after your cancellation takes effect, contact us with your confirmation so we can correct it.
For billing, cancellation, or refund help, email mark@mediaservices.net.